Our objective is to provide cloud-based and on-premise call center solutions for our customers at affordable price.
To develop remarkable business communication solutions, using our expertise in other to serve our customers and help in growing their businesses.
To give your business a voice.
Who we are
CallNect is an African focused global brand with vast experience of IT, Telecoms and call center technologies across levels.
We are focused on providing contact center solutions that meet our customers' requirement.
CallNect is determined to take the burden of call center technologies off the shoulder of our clients without derail from their visions.
Value: We hold our customers and team members in highest esteem and treat them with respect and dignity.
Ownership: We stand behind what we say and the services we provide, and hold ourselves accountable for our resources and our actions.
Integrity: We operate with uncompromising integrity in every conversation and transaction, and are guided by truth, honesty, and sincerity.
Commitment: We are dedicated to developing trust-based relationships with our customers and team members.
Excellence: We are self-motivated in our actions, disciplined in our decision-making, and directed by our values.
Own a full featured call center at affordable price. Chat with us to know more...
Our Platform Features:
Unlimited Agent/Supervisor/Admin Licenses
There is no limit to the number of queue agents, supervisors and administrators on our cloud or on-premise platform. We offer an unlimited license to accommodate any number of staff in your call center.
Advanced Queue Management & Reporting
Queue management and reporting becomes so easy with our platform. With more than 200 different queue measurements, your imagination is your limitation when it comes to call center queue reporting. Call spying, whispering, pausing and many more queue reporting capability.
Does your call center make high volume outbound calls? You can automate this process with our effective and efficient predictive/auto dailer technology. This would ensure your agents meet up with their target in each campaign.
Customer Relation Management(CRM)
Our platform can integrate with many CRM platforms to help your customer management process. Cutomer detail popping up on inbound calls, dialing customer's number directly from agent's page, general management of your registered customers is made easy with the integration of CRM.
We offer your call center any amount of DID lines for both inbound and outbound calls for your call center. We can also help with the implementation of toll free line for your call center should you require one.
Over 63% of consumers reported that they are more likely to return to a website that offers live chat. Turn your call center to a contact center by providing additional ways in which customers can contact you. Web live chat stands your website out among competitors.